FAQs

Welcome to the KTRC FAQs page! Here you'll find answers to the most common questions about our home décor products, orders, shipping, and policies.

🛍️ Orders & Products

Q: What kind of products do you sell?
A: We specialize in stylish and affordable home décor products, including wall art, decorative accents, and functional décor designed to enhance your living space.

Q: How do I place an order?
A: Simply browse our online store, add your desired items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

Q: Can I change or cancel my order?
A: Orders can only be changed or canceled within a short time after placing them. Please contact us immediately if you need assistance.

💳 Payments

Q: What payment methods do you accept?
A: We accept secure online payments through trusted payment providers. Available options will be shown at checkout.

Q: Is my payment information safe?
A: Yes, all transactions are encrypted and processed through secure payment gateways. We do not store your full payment details.

🚚 Shipping

Q: How long does shipping take?
A: Orders are processed within 1–3 business days, and delivery typically takes 5–10 business days.

Q: Do you provide tracking information?
A: Yes, once your order is shipped, you will receive a tracking number via email.

Q: Do you offer free shipping?
A: We occasionally offer free shipping promotions. Any such offers will be clearly displayed on our website.

🔄 Returns & Refunds

Q: What is your return policy?
A: You can request a return within 30 days of receiving your order, provided the item is unused and in original packaging.

Q: How long does it take to receive a refund?
A: Approved refunds are processed within 5–10 business days to your original payment method.

Q: What if I receive a damaged or wrong item?
A: Please contact us within 48 hours with photos, and we will arrange a replacement or refund.