At KTRC, we want you to love every item you purchase. If for any reason you are not completely satisfied, we’re here to help with a simple and transparent return and refund process.
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase (order confirmation or receipt)
Certain items may not be eligible for return, including:
Clearance or final sale items
Used or damaged items not caused by us
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that original shipping fees (if applicable) are non-refundable.
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us with details and photos (if applicable).
Customers are responsible for return shipping costs unless the item is:
Defective
Damaged during delivery
Incorrect item received
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
If your item arrives damaged or you receive the wrong product:
Contact us within 48 hours of delivery
Provide clear photos and order details
We will arrange a replacement or full refund at no additional cost
If you haven’t received your refund yet:
Check your bank account again
Contact your credit card provider (processing times may vary)
Contact your bank
If you’ve done all of this and still have not received your refund, please reach out to us.
For any return or refund inquiries, please contact us:
Address:
32 Bramblewood Ct
Martinsburg, West Virginia 25403
Phone:
+1 (251) 752-3690
Email:
info@ktrc.us
At KTRC, we are committed to providing a worry-free shopping experience. We aim to handle every return fairly and quickly, ensuring your satisfaction remains our top priority.
Thank you for shopping with KTRC.
