At KTRC, we are committed to delivering your home décor products safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver your orders.
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with shipping details.
Please ensure all shipping information is accurate to avoid delays.
Estimated delivery time: 5–10 business days after processing
Delivery times may vary depending on your location and external factors such as weather, carrier delays, or high demand periods.
We currently ship to multiple locations across the United States.
For international shipping inquiries, please contact us before placing your order.
Shipping fees (if applicable) will be calculated and displayed at checkout.
Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
Once your order has been shipped, you will receive a tracking number via email.
You can use this number to track your shipment in real time.
While we strive to deliver on time, KTRC is not responsible for delays caused by:
Shipping carriers
Incorrect or incomplete addresses
Customs or external disruptions
If your order is significantly delayed, please contact us and we will assist you.
If your package arrives damaged or is lost in transit:
Contact us within 48 hours of delivery (or expected delivery date)
Provide your order number and supporting details/photos
We will work quickly to resolve the issue with a replacement or refund where applicable.
For any shipping-related questions or concerns, feel free to reach out:
Address:
32 Bramblewood Ct
Martinsburg, West Virginia 25403
Phone:
+1 (251) 752-3690
Email:
info@ktrc.us
At KTRC, we aim to provide a reliable and smooth delivery experience so you can enjoy your home décor purchases without worry.
Thank you for shopping with KTRC.
